Pechanga Resort & Casino · Palm Springs, California
Meet and greet all guests and handle all of their golf needs. FOUR DIAMOND SERVICE AGREEMENT All Team Members will display a Four Diamond commitment to guest service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino. KEY RESPONSIBILITIES Greet all guests and provide Golf, Resort, Casino, and local city information. Assist all guests by transporting their golf equipment to and from the staging area. Clean and stock golf carts to be ready for the next day’s business as well as for the next guest. Maintain the cleanliness of golf carts facility, practice facility area, and staging area. Set-up and tear-down the practice facility on a daily basis. Check guest’s cars at golf valet for damages and record details of any pre-existing damage on Damage Form and place on steering wheel. Respond to radio inquires in a professional manner. Adhere to all Pechanga’s posted traffic rules. Respond efficiently to special requests from guests and golf shop personnel. Report unsafe equipment to immediate supervisor. Ability to operate the GPS system. Comply with PRC Appearance Standards, Service Guarantees, Know Your Journey and Pechanga, and conduct self in a professional manner. Will protect the assets of Pechanga Resort Casino. Other duties as assigned. ACCOUNTABILITY: This positio