Hilton Chicago Oak Brook Hills Resort & Conference Center · Chicago, Illinois
Job Description Job Title: Golf Cart Attendant Wage Range: Hourly Department: Golf Reports To: Director of Golf SUMMARY: The Bag Attendant often provides the first point of contact for golf guests and is responsible for creating an excellent first impression. S/he is responsible for assisting golfers with their clubs, upkeep and cleanliness of the golf carts, as well as providing guests with directions to golf related areas. The Bag Attendant shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Oak Brook Hills Resort Culture as well as promoting Oak Brook Hills Resort as both the Destination and Employer of Choice! Essential job FUNCTIONS: Associate is held accountable for all duties of this job and other duties as assigned. · Greets and welcomes guests upon arrival · Unload clubs, cleans and places in bag drop area or on cart · Wipes down clubs and loads them into their cars once guests are finished · Offers warm and sincere welcome/farewell for all guests including use of guest name & good eye contact with each guest · Engage guests in conversation regarding their stay, round of golf and overall property experiences · Address guests service needs in a professional, positive and timely manner · Assist other associates to ensure proper coverage an