About the job

Description Backed by Callaway Golf and Danny Meyer’s Enlightened Hospitality Investments, Five Iron blends world-class technology with hospitality-driven service across its sports bars, restaurants, and entertainment venues. With 35 locations open and more than 50 in the pipeline worldwide, the brand is expanding its reach while remaining rooted in innovation, inclusivity, and community connection. The Golf Experience Lead is responsible for leading the Golf Experience Team in guiding our guests through their Five Iron Golf experience, ensuring guest satisfaction and engagement by highlighting all the fun that golf and Five Iron have to offer. Responsibilities Include, But Are Not Limited To, The Following Manage with and through associates to deliver an exceptional guest experience by overseeing pre-visit communications, onsite interactions, and post-visit follow-ups.Acquire and maintain comprehensive knowledge of all products and services, including technology, lessons, leagues, memberships, as well as spirits, beer, wine, and food and beverage offerings. Use this expertise to confidently sell and cross-sell across various offerings.Serve as the in-house expert on our golf simulator technology, using your expertise to ensure guests have the best possible experience, while connecting guests with other offerings such as leagues, memberships, swing evaluations, and club fit