Pechanga Resort Casino · San Diego, California
GENERAL SUMMARY Meet and greet all guests and handle all of their golf needs. FOUR DIAMOND SERVICE AGREEMENT All Team Members will display a Four Diamond commitment to guest service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino. KEY RESPONSIBILITIES • Greet all guests and provide Golf, Resort, Casino, and local city information. • Assist all guests by transporting their golf equipment to and from the staging area. • Clean and stock golf carts to be ready for the next day's business as well as for the next guest. • Maintain the cleanliness of golf carts facility, practice facility area, and staging area. • Set-up and tear-down the practice facility on a daily basis. • Check guest's cars at golf valet for damages and record details of any pre-existing damage on Damage Form and place on steering wheel. • Respond to radio inquires in a professional manner. • Adhere to all Pechanga's posted traffic rules. • Respond efficiently to special requests from guests and golf shop personnel. • Report unsafe equipment to immediate supervisor. • Ability to operate the GPS system. • Comply with PRC Appearance Standards, Service Guarantees, Know Your Journey and Pechanga, and conduct self in a professional manner. • Will protect the assets of Pechanga Resort Casino. •