Motocaddy Golf · San Diego, California
Company: Motocaddy US Location: Vista, CA Job Type: Full-Time About Motocaddy Motocaddy is an innovative global golf company that prides itself on delivering top-quality electric golf caddies and related products to golfers worldwide. As a leader in the global golf industry, we continue to invest in marketing initiatives that strengthen brand visibility, enhance customer engagement, and support key commercial objectives, including ongoing multi-channel sales growth. Position Summary Motocaddy US is seeking a friendly, organized, and solutions-oriented Customer Service Representative to join our San Diego team. This role is responsible for providing exceptional support to customers, retailers, and service partners via phone, email, and chat. The ideal candidate is detail-oriented, tech-savvy, and passionate about creating positive customer experiences. Key Responsibilities Respond to customer inquiries regarding products, warranties, repairs, orders, and troubleshootingProvide timely and professional support via phone, email, and online chatProcess warranty claims, returns, exchanges, and replacement part requestsCoordinate with warehouse and technical support teams to resolve customer issuesMaintain accurate customer records in CRM and ticketing systemsAssist customers with product registration and order trackingEducate customers on proper product usage and maintenan